Most customers don’t know as much about your business as you might think, partly because they probably don’t care about your business as much as you might hope. I used to offer website hosting services but, even with a few hundred customers signed up, I didn’t really push the website design service which was actually […]
There is (rightly) a lot of time and attention given to understanding who potential customers are: basic demographics such as age, location, interests and so on. What’s often forgotten are the multiple, endless journeys those people are making through varying states of awareness: awareness about your product, your company, the market you’re in and, of […]
(This was sent to my email list, which you can join here) I actually invented a system which could track emails being received and opened, letting me know who had read the email, and when. Some time around the turn of the century—an almost absurdly archaic phrase; although as a child of the ’80s and […]
The obvious thing to write today is that isn’t it great the country is opening up which must be wonderful for everyone and here are five things you must do as we come out of unprecedented times I hope you and your family are well during these strange times but we’re all in it together […]
Even for small businesses, nature already has most of the answers we need, if you know where to look. Millions—billions—of years of continuous improvement and survival of the fittest offer a pretty solid baseline. In fact, the twelve fundamental principles which have been something of a cornerstone for me over the last seven or eight […]
I’ve worked with small businesses for over 20 years now, almost always directly with the owners. I’ve seen them—the owners and the businesses—thrive, struggle, fight and flail, and implement just about every combination of the idea and execution multiplier. However perfect or flawed, I’ve had the pleasure of working with people who care deeply about […]
My wife and I recently bought a small woodland. Just under three acres of ancient arboreal bliss; a sanctuary for us of course, but primarily a place for the trees, flora, fauna and fungi to thrive. It’s reminded me—this year of all years—what’s important. Strong and steady is better than fast and furious. It’s also […]
One thing a lot of business owners talk to me about is the desire for a clean sheet. “If only I could start again without these particular clients / staff / problems / debts / unpaid invoices / services I shouldn’t have started selling / software I shouldn’t have started using…” It’s like wanting to […]
I love the replies I get to these emails. Additional snippets of information, tales of success or failure, occasional confessions and new ideas. One came through last week in the midst of a particularly hectic few days about ‘circles of influence’. An expansion on the wish for ‘serenity to accept the things we cannot change, […]
Parkinson’s Law states that “work expands so as to fill the time available for its completion”. In the same way, content – or, as it used to be called, ‘news’ – fills to expand the time available for its consumption. Like a magic porridge pot of curated anxiety, it will churn through your life and […]
